Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How do I determine my correct size for a Cristallini gown?
We provide a detailed size guide on each product page. Since our garments are tailored for a precision fit, we recommend comparing your bust, waist, and hip measurements to our chart or contacting our stylists for personalized advice.
Do you offer international shipping?
Yes, we ship our luxury pieces worldwide via premium couriers like DHL and FedEx. Shipping costs and delivery times are calculated at checkout based on your specific location.
What is your return policy for evening wear?
We accept returns on unworn items with all original tags and security seals attached within 14 days of delivery. Please note that custom-made or altered gowns are final sale and cannot be returned.
How long does it take to receive a 'Made-to-Order' garment?
Made-to-order items typically require 4 to 6 weeks for production as they are handcrafted in our atelier. Once completed, your order will be shipped via express delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized secure payment gateways. All transactions are encrypted for your security.
Can I request custom modifications to a design?
We offer bespoke services for select designs. If you wish to change a color, length, or specific detail, please contact our concierge team to discuss availability and additional couture pricing.