Returns & Exchanges

At Cristallini, we want you to be completely satisfied with your purchase. If your garment does not meet your expectations, we offer a 14-day return window for items in their original, unworn condition with all tags attached.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare Your Package

  Carefully place the items in their original packaging, ensuring the security seal is intact and including the original invoice and return form.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home pickup.

• 4.
  Quality Inspection & Refund

  Once our atelier verifies the condition of the returned pieces, your refund will be processed to the original payment method within 5-7 business days.